Shipping policy

Shipping and Delivery Policy

We hold ourselves to exceptionally high standards across all products we sell. Our meats are natural agricultural products and, by their nature, some variation in size, appearance, fat cover and texture is normal. On rare occasions, a product may fall short of both your expectations and ours. If anything you receive is not up to our usual standards, please contact us as soon as possible.

Delivery Timeframes and Notifications

For home delivery orders, you will receive notification on the day of delivery with an approximate delivery window. Further email or SMS updates may be sent if delays occur due to traffic, weather, or operational factors. Delivery times are indicative only and cannot be guaranteed to the minute.

Authority to Leave and Esky Requirement

Due to the perishable nature of chilled and frozen goods, we do not leave products unattended unless appropriate arrangements have been made.

• If you are not home at the time of delivery, you must leave a suitable esky or insulated container in a clearly accessible location.
• We strongly recommend that ice bricks are placed inside the esky prior to delivery.
• If an appropriate esky is provided, we are authorised to leave your order inside it.
• If no esky is available, we will not leave the order unattended. In this case, delivery may be deferred, returned to store, or rescheduled at our discretion.
• Once an order has been delivered into a customer-supplied esky, responsibility for temperature control transfers to the customer. We do not accept liability for spoilage beyond that point.

Failed or Reattempted Deliveries

• If delivery cannot be completed due to lack of access, absence of an esky, incorrect address details, or other customer-controlled factors, a redelivery fee may apply.
• Repeated failed deliveries may result in suspension of delivery services.

Subscriptions and Ongoing Orders

Subscription and recurring orders may be:

• Modified up to the weekly cutoff time
• Skipped for individual weeks
• Cancelled at any time with no penalty

Cutoff times for amendments are communicated during checkout and via subscription emails. Changes made after the cutoff will apply to the following delivery cycle.

Order Issues, Refunds and Replacements

If there is an issue with your order, please contact us as soon as possible. Where appropriate, we may request a brief description or photo to assist with internal quality control. This is not required for approval and is used solely to improve our processes.

• Approved refunds are issued to the original payment method or as store credit, at our discretion.
• Replacement products may be delivered with your next scheduled order or via a separate delivery, depending on timing and availability.

Pricing, Weights and Availability

All products are sold by weight or as an estimated weight range. Final pricing may vary slightly based on actual packed weight.

• If a product becomes unavailable, we may substitute it with a comparable item or issue a refund.
• You will be notified of any substitutions.

Contact and Resolution

For any delivery, quality or order concerns, please contact us directly. We aim to resolve all issues promptly and fairly.