Refund policy
Returns and Refunds Policy
Product Quality and Perishable Goods
We hold ourselves to exceptionally high standards across all products we sell. Our meats are natural agricultural products and, by their nature, some variation in size, appearance, fat cover and texture is normal.
On rare occasions, a product may fall short of both your expectations and ours. If anything you receive is not up to our usual standards, please contact us as soon as possible so we can review and resolve the issue promptly.
Refunds and Replacements for Quality Issues
We offer a no-questions-asked replacement or refund for products that do not meet our quality expectations. Simply notify us and we will make it right promptly.
- Where possible, we may request a brief description or photo to assist with internal quality control.
- This is not required for approval and is used solely to improve our processes.
Refund Method
- Approved refunds are issued to the original payment method or as store credit, at our discretion.
Replacement Delivery
- Replacement products may be delivered with your next scheduled order or via a separate delivery, depending on timing and availability.
Pricing, Weights and Availability
All products are sold by weight or as an estimated weight range. Final pricing may vary slightly based on actual packed weight.
- If a product becomes unavailable, we may substitute it with a comparable item or issue a refund.
- You will be notified of any substitutions.
Contact and Resolution
For any quality or order concerns, please contact us directly. We aim to resolve all issues promptly and fairly.